This post is the second in a series of thoughts on my recent experiences as a journalist “embedded” within a tech-centric public relations agency. You can find Part One here.
In that first installment, I talked a lot about how reporters and PR pros often find themselves at odds because they don’t really understand each other. This time around, I’d like to turn to how companies interact with external PR agencies and the media, and why they don’t always get the results they want.
Now … I don’t really expect companies to take my advice. There’s very little a PR agency can do to change corporate culture. A reporter might have a better chance, provided the barrage of negative press is big enough. But companies, especially large ones, tend to be set in their ways. Still, it’s worth pondering some of the things that, in theory, should be easy to change, but that I’ve encountered again and again. » More... »